Salesforce Business Analyst (F/M)

We are looking for for our IT department:

Salesforce Business Analyst (F/M)

Responsibilities & Missions:

Elkem’s Center of Excellence (CoE) aims to improve the Customer Experience and the Digitalization and global performance of the company. The Business Analyst will be reporting to the IT CoE Manager. A Business analysis is identifying business needs and determining solutions to business problems. Solutions often include a software-systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development.

As a member of the Center of Excellence:

• Work together with Product Owner and Key Users to improve business processes;
• Can propose new organizations and innovative solutions matching business needs;
• Participates in the technical orientations of the Customer Experience Roadmap;
• Animates the Key Users network by holding regular information and prioritization points;
• Participates in major events related to the Customer Experience (CX) internally and externally;
• Contributes to the Digitalization of the company.

Projects Implementation:

• Manages the implementation of projects by relying on external partners. Can act directly as project manager;
• Writes the functional specifications / user stories by bringing his knowledge of business processes and technical expertise;
• Follow up the development and configuration of applications and interfaces. Ensures that deadlines are met by external service providers.

Training & Rollout:

• Help the Product Owner and the testers to define the test scenario and test cases;
• Participate to the testing phase and reports on progresses;
• Help creating training documents;
• Could animate some training sessions.

Application Support:

• Is in charge of major platform upgrades;
• Has a technical expertise for Level 2/3 support;
• Manages application’s bugs and enhancements;
• Can configure and manage settings of the applications;
• Help managing infrastructure and security in collaboration with Elkem’s Infrastructure Team.

Administration of Data and Authorization management:

• Participates with Key Users and other members of the CoE to the management of Master Data and Authorizations;
• Help defining processes and rules for Data Quality and Authorizations;
• Can build reports for Sanity checks;
• Inform and train users on Data Quality.

Profile:

Technical skills:

• Project Management and Agile methodologies
• Technical expertise on Salesforce Lightning platform
• Knowledge in API (Rest, SOAP, Oauth) and Interface Architectures (SAO, ESB)

Behavior skills: 

• Creativity and passion for new technologies
• Teamwork in an international context
• Communication skills and pedagogy
• Rigorous and Autonomous